Late
Notice
Policy
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We are happy to reschedule your appointment in the event that your plans change.
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We require a minimum of 12 hours notice.
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All changes within 12 hours of your appointment will incur a 50% fee of your scheduled visit.
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All missed appointments will incur a 50% fee of your scheduled visit.
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Health funds/Medicare/DVA benefits/claims do not apply to these fees
Why?
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Without adequate notice we are unable to offer the appointment time to another person who needs our help.
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As a small business with a big emphasis on quality care we also need to cover our costs to continue offering you a quality service.
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We understand that sometimes life gets in the the way of scheduled appointment times, and we do take emergency circumstances into consideration.